Data Privacy Notice


Sussex Oven Cleaning (“We”) are committed to protecting and respecting your privacy.

This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.  Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

The rules on processing of personal data are set out in the General Data Protection Regulation (the “GDPR”).

  1. Definitions

 Data controller – A controller determines the purposes and means of processing personal data.

Data processor – A processor is responsible for processing personal data on behalf of a controller.

Data subject – Natural person

Categories of data: Personal data and special categories of personal data

Personal data – The GDPR applies to ‘personal data’ meaning any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier (as explained in Article 6 of GDPR). For example name, passport number, home address or private email address. Online identifiers include IP addresses and cookies.

Special categories personal data – The GDPR refers to sensitive personal data as ‘special categories of personal data’ (as explained in Article 9 of GDPR). The special categories specifically include genetic data, and biometric data where processed to uniquely identify an individual. Other examples include racial and ethnic origin, sexual orientation, health data, trade union membership, political opinions, religious or philosophical beliefs.

Processing – means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

 Third party – means a natural or legal person, public authority, agency or body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorised to process personal data.

  1. Who are we?

 Sussex Oven Cleaning is the data controller. This means we decide how your personal data is processed and for what purposes. Our contact details are: 01273 964 550. For all data matters contact Adrian Rodgers or Stacey Rodgers on 01273964550

  1. The purpose(s) of processing your personal data

 We use your personal data for the following purposes:

  • To manage our employees
  • To maintain our own accounts and records
  • To inform or schedule appointments, reminders or invoices
  • To collect outstanding monies
  • To follow up on appointments and gather feedback or reviews.
  • To inform individuals or news, events or activities
  • You may give us information about you by filling pout our contact us page on our site or by corresponding via phone, email, facebook, twitter or otherwise. This includes information you provide when you register on our site, enter a competition, promotion or survey and when you report a problem with our site.
  1. The categories of personal data concerned

With reference to the categories of personal data described in the definitions section, we process the following categories of your data:

  • Personal data (names, phone numbers, email addresses, home, work, business or invoicing address, address of clean, type of appliances to be cleaned or owned, sometimes photos of the appliances.

We have obtained your personal data from yourself directly or our employees via phone, email or otherwise.

  1. What is our legal basis for processing your personal data?
  2. Personal data (article 6 of GDPR)

 Our lawful basis for processing your general personal data:

  • Consent of the data subject; permission freely given via phone, email, or other means.
  • processing necessary for the performance on a contract with the data subject or to take steps to enter into a contract;
  • processing necessary to protect vital interests of a data subject or other person
  • processing necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested controller.
  • processing necessary for the purpose of the legitimate interests of the data controller or third party, except where such interests are over ridden by the interests of fundamental rights or freedoms of the data subject.
  1. Sharing your personal data

 Your personal data will be treated as strictly confidential, and will be shared only with our employees.

  1. How long do we keep your personal data?

We keep your personal data for no longer than reasonably necessary in order to send reminders and keep records or what and when work has been performed, in case of any legal claims/complaints and for safeguarding purposes.

  1. Providing us with your personal data

 We require your personal data as it is a requirement necessary to enter into a contract or work with us.

  1. Your rights and your personal data

 Unless subject to an exemption under the GDPR, you have the following rights with respect to your personal data:

  • The right to request a copy of the personal data which we hold about you;
  • The right to request that we correct any personal data if it is found to be inaccurate or out of date;
  • The right to request your personal data is erased where it is no longer necessary to retain such data;
  • The right to withdraw your consent to the processing at any time, WHERE CONSENT WAS YOUR LAWFUL BASIS FOR PROCESSING THE DATA;
  • The right to request that we provide you with your personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), (where applicable i.e. where the processing is based on consent or is necessary for the performance of a contract with the data subject and where the data controller processes the data by automated means);
  • The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;
  • The right to object to the processing of personal data, (where applicable i.e. where processing is based on legitimate interests (or the performance of a task in the public interest/exercise of official authority); direct marketing and processing for the purposes of scientific/historical research and statistics).
  1. Transfer of Data Abroad

we do not transfer personal data outside the eea.

  1. Automated Decision Making


  1. Further processing

 If we wish to use your personal data for a new purpose, not covered by this Data Privacy Notice, then we will provide you with a new notice explaining this new use prior to commencing the processing and setting out the relevant purposes and processing conditions.

  1. Changes to our privacy policy

 Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

  1. How to make a complaint

 To exercise all relevant rights, queries or complaints please in the first instance contact Stacey Rodgers on 01273964550 or

If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Information Commissioners Office on 03031231113 or via email or at the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England.