Terms & Conditions

By booking an appointment with us you are agreeing to the following terms and conditions:
1.  All appointments are to be made directly via our office.  Operatives are unable to make bookings directly with customers
2.  Payment is to be made on completion of work carried out.  We accept all forms of payment. Our card terminals rely on mobile reception to work and if our operatives are unable to take a card payment then an alternative form of payment will be required.  Should you not be home during the cleaning an invoice can be left for you to pay via a bank transfer later in the day.  Alternatively we can email you an invoice for payment to be made at your convenience but within 7 days of receipt of the invoice.
3.  Should you require a receipt our Operatives are able to produce a hand written receipt following payment.
4.  For all commercial work an invoice or receipt will be supplied.
5.  On completion of the work please check you are happy with the work carried.  If there is anything you are not happy with please mention it immediately to the Operative so that he can rectify the issue.  If you are not home please report any issues to our office within 24 hours.
6. Any complaints of dissatisfaction or breakages, etc., reported more than a week later we cannot accept liability for except in unusual circumstances, although we will still endeavour to help you resolve the issue any additional costs may be your responsibility.
7. If you have any issues with your appliance before we start work it is your responsibility to point them out to Operative before he starts work.  If you know of any issues when booking the appointment please mention them to the person you speak with so that they can be noted.
Any issues our Operative notices will be pointed out you.  We accept no responsibility for any general wear and tear issues with your appliance.
8.  It is essential that our Operatives are able to park close to the property.  If you do not have private parking such as a drive our Operatives will happily park on the road, however, if parking is chargeable then this cost will be added to the cost of the work carried out.  If you live in a permit parking area you must supply our Operative with a parking permit.  Our Operatives will not, under any circumstance, park illegally or dangerously.  Failure to supply suitable parking will result in our Operative being unable to carry out the work and a call-out charge of £40.00 will be applicable.
9.  If the working environment is not safe or you are rude to our staff they will refuse to carry out the work and leave the property.
10.  A minimum of 48 hours must be given to cancel or amend a booking.  Failure to give adequate notice may result in a short notice cancellation fee of £40.00 upwards to 50% of the quoted price.
11. Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact 0117 456 6031 or via their website http://www.disputeresolutionombudsman.org/which-trusted-traders-partnership/